Privacy Policy

Effective Date: 23/10/2024

Your Privacy is Important to Us

At Balrothery Physiotherapy Clinic, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.balrotheryphysiotherapy.ie and use our services.

By using our website or services, you agree to the terms of this privacy policy.

Information We Collect

We collect various types of personal information, with your consent, which may include:

• Personal Information: When you make an appointment or inquire through our website, we may collect your name, date of birth, phone number, job title and details, email address, name of your GP/Consultant/Referring physician, past or relevant medical history, preferences, and interests.
• Health Information: If you provide any medical or health-related information for booking appointments or consultations, this may include information about your health condition and treatment history.
• Payment Information: For services that require payment, we do not store payment details, all card payments are processed with Bank of Ireland payments.

How We Use Your Information

We may use your information for the following purposes:

• To Provide Services: To schedule appointments, provide physiotherapy services, and communicate with you about your treatment.
• To Send Communications: To send you important updates, appointment reminders, or promotional offers with your consent. We will only communicate with other healthcare providers (such as GPs) with your consent.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party service providers (listed below) who assist us with operations such as payment processing, website hosting. Website hosts cannot access or process data.
• Legal Requirements: We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or other legal requests.

Security of Your Information

We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. Our website uses SSL (Secure Sockets Layer) technology to encrypt data during transmission. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to legal retention requirements.
• Withdraw Consent: If we are processing your information based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below.

External Use

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit. Examples of third party links are, website host: amazon web services, practice management software: Cliniko, Phone: Nuacom, Email: register365, Printing: HP.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us at:

Disclaimer

This privacy policy is for general informational purposes and should be customised to meet your specific needs and local regulations. Always consult with a legal expert to ensure compliance with applicable laws, such as GDPR and the DPA act 2018.